Results-driven Credit Collector with proven experience in Credit Management and Order-to-Cash processes within a B2B environment. Responsible for managing a debtor portfolio, improving payment behavior, reducing DSO, resolving disputes, and strengthening cash flow performance through proactive stakeholder engagement and process optimization. Key Responsibilities
- Managing and optimizing the end-to-end Order-to-Cash process
- Ownership of a dedicated B2B debtor portfolio
- Monitoring and collecting outstanding receivables
- Maintaining proactive contact with national and international customers through phone and email
- Assessing and processing refunds and claim payments
- Identifying, investigating, and resolving payment disputes
- Escalating potential collection and credit risks in a timely manner
- Collaborating with Account Managers and Sales teams to review outstanding balances and collection strategies
- Conducting monthly reviews of outstanding positions with internal stakeholders and management
- Initiating and supporting process improvements that enhance customer satisfaction and financial performance Expertise & Competencies Credit Management & Collections
- Management of B2B debtor portfolios
- Cash collection and receivables management
- Reduction of Days Sales Outstanding (DSO)
- Credit risk awareness and escalation management
- Customer payment behavior analysis Order-to-Cash Process
- End-to-end Order-to-Cash ownership
- Improvement of collection effectiveness
- Optimization of dispute resolution processes
- Support of cash flow and working capital objectives Customer & Stakeholder Management
- Building strong relationships with internal and external stakeholders
- Collaboration with: Customers Sales teams Account Managers Finance teams Management
- Providing a high level of customer service while maintaining collection objectives Dispute & Resolution Management
- Identification and investigation of disputed invoices
- Coordination with internal stakeholders to resolve payment issues
- Reducing dispute cycle times and preventing recurring issues Process Improvement
- Identifying opportunities to improve collection and billing processes
- Driving operational efficiencies within the Order-to-Cash cycle
- Contributing to initiatives that improve customer satisfaction and financial performance Systems & Tools
- Experience working with financial and ERP systems
- Strong affinity with various software applications
- Accurate administration and reporting of collection activities Professional Skills
- Strong communication skills in Dutch and English
- Customer-focused and service-oriented mindset
- Analytical and problem-solving capabilities
- Proactive and entrepreneurial approach
- Highly accurate and detail-oriented
- Able to work independently while contributing effectively within a team environment