IT Service Desk Officer
DLL
Tarief/Salaris
€Max 46 p/u
Locatie
Noord-Brabant
Inzet
32 uur p/w
Dienstverband
ICT Informatievoorziening
Gepubliceerd
31 augustus, 2026
Deadline
3 september, 2026
Nog 3 dagen
De Opdrachtomschrijving
In case we receive 20+ candidates before the due date, the opening for this vacancy will be closed early.
- Must speak Dutch & English fluently Essentials:
- Candidate MUST be introduced exclusively, can’t have any other processes running during proposal;
- Candidate MUST live within an hour of the DLL office;
- Completed vocational (MBO) or bachelor’s education in IT or a comparable field
- Strong customer focus with a service-oriented mindset
- Basic understanding of IT processes (ITIL), Lean, and related technologies
- Excellent verbal and written communication skills in Dutch and English
- Microsoft Windows 11 and M365 support skills The IT Service Desk Officer provides front line support to our Global DLL community through the Service Desk located in Eindhoven. The IT Service Desk is a skilled Service Desk with a high percentage of 1st call resolution. You will perform root cause and metrics analysis on incoming customer issues with a goal of identifying trends. You are expected to manage the communication process for incidents and issues out to the greater DLL organization. You will engage other Service teams as required to ensure timely resolution of incoming customer issues. Day to day
- Act as the primary point of contact for IT-related inquiries via the IT Service Desk
- Local IT support Analyse service desk metrics to identify trends, risks, and improvement opportunities
- Resolve and coordinate incidents and service requests.
- Proactively identify and recommend measures to prevent recurring issues and improve system stability
- Communicate incidents, problems, and outages promptly and clearly to IT customers
- Coordinate with internal IT service teams to ensure efficient issue resolution You are
- Team-oriented and collaborative
- Flexible with working hours
- Experienced in customer interaction (Counter desk, telephone and written communication)
- Quality-driven, results-oriented, and proactive
- Comfortable working in a fast-paced, open environment
- Fluent in English and Dutch in speech and writing
De Eisen
Flexible with working hours
Experienced in customer interaction (Counter desk, telephone and written communication)
Quality-driven, results-oriented, and proactive
Comfortable working in a fast-paced, open environment
Fluent in English and Dutch in speech and writingTeam-oriented and collaborativeFlexible with working hoursExperienced in customer interaction (Counter desk, telephone and written communication)Quality-driven, results-oriented, and proactiveComfortable working in a fast-paced, open environmentFluent in English and Dutch in speech and writing
De Wensen
Geen wensen geformuleerd.
Interesse? Zo werkt het bij Bij Oranje
Snelle screening!
- • We beoordelen je CV op een match met de opdracht.
- • We controleren of je voldoet aan de harde eisen en wensen.
- • We adviseren je over een concurrerend tarief op basis van marktdata.
binnen 1 werkdag weet je waar je aan toe bent.
Wij verzorgen een professioneel voorstel dat opvalt.
- • We optimaliseren je voorstel voor maximale overtuigingskracht.
- • Voorwaarden en tarieven stemmen we vooraf 100% transparant af.
- • We begeleiden je intensief tijdens het selectieproces.
- • Jij behoudt de regie; wij faciliteren en versnellen.
Starten met je opdracht
- • 10% vaste marge over je uurtarief
- • Razendsnelle betaling: binnen 1 werkdag na ontvangst van de klant
- • Volledige vrijheid: geen concurrentie- of relatiebeding
- • 15% marge van het uurtarief
- • Restant volledig verloond als brutoloon
- • Netto betaling binnen 1 werkdag na betaling klant
- • Geen beperkende bedingen voor de toekomst
Reageer Direct
De opdracht sluit 3 september 2026.
Je reactie ontvangen we graag minimaal 1 werkdag voor sluiting van de opdracht.